# Automations

## Trigger Based Auto Responses

Automated Responses allows companies can set automated responses for various triggers, which will help them manage their communication more effectively. Automated Responses will save users’ time by automatically responding to their messages based on predefined triggers and events.

### Setup Quick Responses

> To Add Custom Quick Responses

1. Navigate to Your **Company Dashboard > Settings > Automations.**

<figure><img src="/files/cc5RGwrxSZhJWGBH9DOo" alt=""><figcaption></figcaption></figure>

2. Click on **Add New Action** button.

<figure><img src="/files/4ZK0OoeZkGgOrzWhqgrY" alt=""><figcaption></figcaption></figure>

3. Now add a title for the quick action and in the message section, enter the message you want to send to the Bug Reporter.

<figure><img src="/files/ntmpt4XBuKT2xWBvqRqV" alt=""><figcaption></figcaption></figure>

4. Now click on **Save .**&#x20;

> Added Quick Actions will be visible in your Automations tab in settings.

### Setup Automated Response based on Trigger

> To Add Automated Response based on Trigger

1. Navigate to Your **Company Dashboard > Settings > Automations.**
2. Click on **Setup Auto Responses** button.

<figure><img src="/files/0wvOeVzZ64vYgKF0hx8f" alt=""><figcaption></figcaption></figure>

3. Now Select a Trigger, a action that you want to perform for the trigger and select the programs to want the action to happen.

<figure><img src="/files/i1UMnSdbVFiz7L6J7c8w" alt=""><figcaption></figcaption></figure>

4. Click on **Save** to apply the changes.

{% hint style="info" %}
The Automated response will automatically populate for the selected trigger in the selected programs.
{% endhint %}


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