BugBase Documentation
  • 👋Welcome to BugBase Docs
  • Overview
    • 💡What we do
    • ⚡Changelogs
    • ✨Our Features
    • 📂Programs at BugBase
      • Vulnerability Disclosure Program (VDP)
      • Bug Bounty Program
      • Private Bounty Program
      • Pentest Program (VAPT)
  • Report Lifecycle
    • Bug Report
    • Report Status
  • How To
    • 👨‍💻Invite Organization Members to BugBase (RBAC)
    • 🚩Setup a Campaign for better program engagement
    • 🐛Submit a Bug Report on BugBase
    • 📑Create a Bug Bounty Program on BugBase
    • ⬇️Download the mobile app
  • Company Guide
    • 👨‍💼Create a Company Account
    • 🧭Navigation
    • 🛡️Assets Dashboard
    • 🗝️Credential Vaults
      • Creating a Credential Vault
      • Adding Credentials to Vault
      • Connect Credential Vault to an Asset
      • Require Whitelisting for a Credential
    • 🔐VPN Servers
      • Create, Configure and Deploy VPN server
      • Monitor Live Statistics and Logs
    • 🗂️Programs Dashboard
      • ⛳Create a Program
    • 📢Customer Support
    • 💵Bounty Bin
    • ⚙️Company Settings
      • 👨‍🏫Profile
      • 🏢Organisation
      • 👨‍🏭Roles and Permissions
      • 🔐Security & Authentication
        • Multi-Factor Authentication
        • SSO with SAML
          • Okta SSO setup via SAML
          • Google SSO setup via SAML
      • 🎨Customization
        • Automations
        • Report Tags
      • 📙Manage Access
    • 📈Insights Dashboard
    • 🔊Campaigns
    • 💲Understanding Currencies Used in BugBase
    • 🤝Whitelist
  • Program guide
    • Bug Bounty Dashboard
      • Program Reports Section
        • Report Components
        • Report Actions
        • Duplicating Reports
        • Assigning Swags
        • Assigning Bounties
        • Assigning Thanks to Reporters
        • Assigning Bonus Bounty
        • Automatic Response Generator using ChatGPT
      • Program Policy
        • Editing Program Policy
          • Best Practices For Designing Policy
          • Best Practices For Bounty Tables
      • Payouts
      • Settings
    • Private Bug Bounty Dashboard
      • Invite Hackers
      • Manage Credentials
    • VDP Dashboard
    • Pentest Dashboard
      • Pentest Overview
      • Vulnerabilities Section
        • Pentest Report Components
        • Pentest Report Actions
      • Global Pentest Chat
    • Competition Dashboard
      • Dashboard
      • Creating a Competition
        • Adding Challenges
      • Manage Competitions
        • Statistics
        • Leaderboard
        • Manage Users
  • Bounty Hunter Guide
    • Bounty Hunter Dashboard
    • Bounty Hunter Profile
    • Programs Directory
      • Program Policy Page
      • Credentials
      • VPN Access
      • Whitelist
      • Collaborate
    • Bounty Hunter Reports Section
      • Submitting Reports
      • Interaction with Program Representees
      • Collaboration
      • Response Generation through ChatGPT on Report Chat
    • Competitions
    • Discord Community
    • Leaderboard
    • Multi-Factor Authentication
    • Settings
      • Verify KYC
    • Email Alias
    • 🚀Apollo Community
  • Integrations
    • 🔗Supported Integrations
    • Webhooks
    • JIRA
      • Creating a JIRA Issue
    • Slack
      • Managing Integration
    • Microsoft Teams
    • Github
    • Asana
    • Sumo Logic
    • PagerDuty
  • on-premise
    • Running Automated Testing
    • Sandbox Environment
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  1. Company Guide

Customer Support

24/7 Support Channel for Issues and Doubt resolution

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Last updated 1 year ago

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BugBase Provides 24/7 chat support for clients.

For each client customised customer support is assigned based on their chosen plan. There are three types of service being provided.

We offer multiple convenient channels for clients to reach us and receive assistance:

  1. Email: You can contact us at any time by sending an email to queries@bugbase.in. Our team is diligent in monitoring this inbox, ensuring timely responses to your inquiries.

  2. Chat: Our 24/7 chat support service is available round the clock, providing you with immediate access to our support team. No matter when you need assistance, our chat support is here to help.

  3. Phone: If you prefer a more personal touch, clients can reach us via phone during our business hours on working days. Our knowledgeable and friendly staff will be ready to assist you with any questions or concerns you may have.

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Customer Support - Company